Cashless payments were already reaching the tipping point, and, in many countries, outperforming cash payments. COVID-19 has accelerated the use of cashless payments around the world.
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Consumers, looking to stay safe, prefer to not handle coins or bills. In fact, many retail businesses are insisting that transactions be cashless only. This will also push consumers to pay with credit cards / mobile phones.
As people start to emerge from their homes, the use of unattended retail will take on more importance. People will still be practicing social distancing and prefer to use unattended retails, especially when many attended outlets may not be open. It will be important for operators of unattended retail businesses to enable the use of cashless payments on their machines.
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